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Timeing Out

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Timeing Out
« on: March 14, 2019, 02:16:27 PM »
Hello,

I am having an issue with either not being able to even load Tubesnooper it's not connecting or when I run a search it is freezing up after search 1 or 2 terms and timing out again. Then I need to wait several hours to be able to even log on to Tubesnooper and then it will run 1 or 2 terms and then freeze and time out again.

I am not a heavy user. Not sure why this is happening since it is cloud based.

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Re: Timeing Out
« Reply #1 on: March 14, 2019, 03:43:22 PM »
You would be best to contact help desk http://support.prosperative.com/

Re: Timeing Out
« Reply #2 on: April 17, 2019, 12:28:20 AM »
Hello,

I am having an issue with either not being able to even load Tubesnooper it's not connecting or when I run a search it is freezing up after search 1 or 2 terms and timing out again. Then I need to wait several hours to be able to even log on to Tubesnooper and then it will run 1 or 2 terms and then freeze and time out again.

I am not a heavy user. Not sure why this is happening since it is cloud based.

Hey! I have had the same problem during the first 2 days after I have purchased TubeSnooper, and starting with the 3rd day I couldn't access ANY of prosperative's sites (and I literally mean any of them). So, I have used a VPN to change my IP and contacted support and they whitelisted my IP and now everything runs PERFECTLY :)

You should do the same (contact them and tell you to whitelist your IP)

John