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I need the login information for my account.

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I need the login information for my account.
« on: April 15, 2011, 04:45:35 PM »
I lost my password. When I go to the http://thebestspinner.com/?action=resetpassword to reset my password I need to put in my email and my current password...?

Forgive me, but isn't that mildly retarded? The link that leads me there is "Forgot your password?" So why in the world do I have to put my current password in to have my password reset?

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Re: I need the login information for my account.
« Reply #1 on: April 15, 2011, 05:32:42 PM »
I lost my password. When I go to the http://thebestspinner.com/?action=resetpassword to reset my password I need to put in my email and my current password...?

Forgive me, but isn't that mildly retarded? The link that leads me there is "Forgot your password?" So why in the world do I have to put my current password in to have my password reset?


I had the exact same problem and lodged a support ticket. Then I found the way to get my password - open up your thebestspinner software on your computer and click on the 'forgotten password' in the box that opens. This takes you to the correct page to reset your password, without having to know your old password.

I then closed my support ticket :-)
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Re: I need the login information for my account.
« Reply #2 on: April 15, 2011, 05:39:11 PM »
thank you cuite pie.

Offline Meg

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Re: I need the login information for my account.
« Reply #3 on: April 16, 2011, 05:08:11 AM »
I lost my password. When I go to the http://thebestspinner.com/?action=resetpassword to reset my password I need to put in my email and my current password...?

Forgive me, but isn't that mildly retarded? The link that leads me there is "Forgot your password?" So why in the world do I have to put my current password in to have my password reset?


I had the exact same problem and lodged a support ticket. Then I found the way to get my password - open up your thebestspinner software on your computer and click on the 'forgotten password' in the box that opens. This takes you to the correct page to reset your password, without having to know your old password.

I then closed my support ticket :-)



That's good to know - I hadn't thought of that one!

Re: I need the login information for my account.
« Reply #4 on: April 16, 2011, 09:10:35 AM »
Here's a good one! I purchased about 4 or 5 days ago, can't get logged with credentials I get, put in a support ticket, wait 4 days get response from support saying sorry for the trouble we've refunded your money. I'm like WHAT??? All I wanted was some good credentials!!

So I just re ordered... new credentials don't work AGAIN!!!   So now I am REALLY PISSED! Then I find this thread as I am about to write a really nasty note to Mr Ledger, and wala I have a new password and I log right in!

Thank you Thank you Thank you!

BC