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Getting Support

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Offline Tom

Getting Support
« on: February 07, 2018, 01:19:02 PM »
Hello . . . I purchased TBS on Saturday and haven't been able to access yet . . . Placed Support request the same day but still no response. Any suggestions?

Thanks

Offline Jonathan Leger

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Re: Getting Support
« Reply #1 on: February 07, 2018, 01:26:01 PM »
I've notified the help desk manager of this thread. He'll be in touch soon.

My apologies for the slow response. Did you check your spam folder for the ticket reply?

Offline Tom

Re: Getting Support
« Reply #2 on: February 07, 2018, 01:35:35 PM »
I've notified the help desk manager of this thread. He'll be in touch soon.

My apologies for the slow response. Did you check your spam folder for the ticket reply?

Thanks . . . yup, checked the spam

Re: Getting Support
« Reply #3 on: February 07, 2018, 01:53:00 PM »
Tom,

We have no unanswered tickets about login access, but I'll check the support system for you.

Re: Getting Support
« Reply #4 on: February 07, 2018, 01:57:13 PM »
As I suspected, you were replied to immediately. On checking further I can see the email address you used for the ticket got bounced back.

I've sent you a PM with your password.

Offline Tom

Re: Getting Support
« Reply #5 on: February 07, 2018, 02:11:44 PM »
As I suspected, you were replied to immediately. On checking further I can see the email address you used for the ticket got bounced back.

I've sent you a PM with your password.

Very odd . . . got the PW thanks !!!