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Messages - Jonathan Leger

Pages: 1 2 3 ... 362
1
Instant Video Wizard / Re: After Effects Killed My Account
« on: May 19, 2018, 07:18:21 PM »
Make sure you're clicking the Save button after generating audio and before exiting the Wizard. The audio isn't automatically saved.

2
Instant Video Wizard / Re: After Effects Killed My Account
« on: May 01, 2018, 04:17:22 PM »
Currently there's no way to do that because that glitch is an issue with the Windows server an not with the software. Unfortunately After Effects won't run in server mode on a Linux server so we need to run it on a Windows server. Windows isn't as stable as Linux so every once in a blue moon that glitch rears its ugly head and I have to reset it.

So the best thing to do when it happens is post here and I'll take care of it asap.

Sent from my SM-G955U using Tapatalk


3
Instant Video Wizard / Re: After Effects Killed My Account
« on: May 01, 2018, 02:26:24 PM »
Should be fixed now.

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4
Instant Video Wizard / Re: After Effects Killed My Account
« on: May 01, 2018, 01:33:54 PM »
Once in a blue moon the After Effects server has a glitch that causes the videos to stop rendering. I'll get it fixed shortly.

Sent from my SM-G955U using Tapatalk


5
To turn the music off for a particular slide just go to that slide and click Edit Slide Properties (pencil icon) and slide the Music Volume slider bar all the way to the left. For that particular slide there won't be any music.

I'll see what I can figure out about the image upload issue. That's an odd one.

6
Can you pm me a link to the image?

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7
Instant Video Wizard / Re: Spinning Cogs
« on: April 02, 2018, 09:05:05 AM »
Ok, I think I figured out what the issue was. Let me know if it happens again.

8
Instant Video Wizard / Re: Spinning Cogs
« on: April 02, 2018, 07:14:40 AM »
It's not something you can back out of. I'm aware of the cause and I'm working on a solution.

For the moment it should run fine, but there's one particular command set that's throwing a wrench in the system. It only happens under a certain set of circumstances for a certain kind of video. I'm working on fixing that so things remain consistent.

Jon

9
Instant Video Wizard / Re: Spinning Cogs
« on: April 02, 2018, 03:43:27 AM »
Try now Jack.

10
Thanks Susan. That helped me figure it out. It was an issue specific to the Facebook header video size. It should be working now. My apologies for the issue.

11
Can you give me the exact settings you're using -- everything from the script to the theme to the color scheme etc? I haven't been able to replicate this issue. I can create videos just fine with the Wizard.

12
Ok. I believe I've fixed the bug that caused this for you. Let me know if it still doesn't work.

13
Instant Video Wizard / Re: Video Rendering Failing - 6th attempt
« on: March 22, 2018, 05:56:23 AM »
Great Susan. Glad it's working for you!

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14
Instant Video Wizard / Re: Video Rendering Failing - 6th attempt
« on: March 22, 2018, 05:05:56 AM »
Oh, and great video btw. :)

15
Instant Video Wizard / Re: Video Rendering Failing - 6th attempt
« on: March 22, 2018, 04:57:29 AM »
It rendered fine for me Susan. Try one more time. If it happens again, try cloning the video and rendering it from the clone.

Scratching my head on this one.

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