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Video download error

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Video download error
« on: February 03, 2018, 10:31:49 PM »
Hi Guys,

My name is Gee and I am new to this forum and IVW. I have been using IVW for the past couple of days and finally created my 1st video. When I download the video to my PC, I get an error cannot read the file, codec etc.

Then I tried to download the audio and the narrations separately. The narration file was successfully downloaded played back perfectly. However the slides files was not rendered/downloaded correctly and gave the following error,

"Windows Media Player cannot play the file. The Player might not support the file type or might not support the codec that was used to compress the file."

I am using Windows 10.

Please help


Offline Meg

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Re: Video download error
« Reply #1 on: February 03, 2018, 11:35:56 PM »
I find windows media player rubbish. I use the free VLC and it plays perfectly. I use VLC for all MP3s and MP4s