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Unable to upload a MP3

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Unable to upload a MP3
« on: January 16, 2018, 09:43:13 AM »
I'm trying to upload an MP3 audio file into a slide, but getting a massage, "You can't upload files of this type".
Please help.

Offline Jonathan Leger

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Re: Unable to upload a MP3
« Reply #1 on: January 16, 2018, 11:45:11 AM »
Pm me a link to the file. I'll take a look.

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Re: Unable to upload a MP3
« Reply #2 on: January 17, 2018, 01:19:03 PM »
I've sent you yesterday a link to an mp3 file that I was unable to upload to a slide,  have you managed to look into it?

By the way, it was an MP3 file exported from Audacy, so you can create one yourself and test.

Thanks
Meir

Offline Jonathan Leger

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Re: Unable to upload a MP3
« Reply #3 on: January 17, 2018, 02:02:13 PM »
I just tried that file you PM'd me and it uploaded fine. Can you do a screen recording?

Re: Unable to upload a MP3
« Reply #4 on: January 17, 2018, 03:26:20 PM »
Sent a screen record.

Offline Jonathan Leger

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Re: Unable to upload a MP3
« Reply #5 on: January 17, 2018, 07:44:08 PM »
For some reason the system must not recognize your mp3 as a valid mp3 file. I've tested it with the 6.mp3 you sent me and it works fine.

Problem Solved
« Reply #6 on: January 18, 2018, 06:08:07 AM »
Managed to find the cause of the problem. It's the Firefox browser! it does not recognize the MP3. Once I moved to Chrome it worked fine. FYI.

Offline Jonathan Leger

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Re: Unable to upload a MP3
« Reply #7 on: January 18, 2018, 06:35:26 AM »
Ok thanks. I think I know what the problem is there.