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Amin - continuing our discussion

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Amin - continuing our discussion
« on: May 22, 2019, 01:51:37 PM »
Amin,

Firstly, thank you for trying to fix the error in my IVW account.

But after weeks of going back and forth with brief support ticket emails, you still appear to have no idea what the actual problem is. So I'm going to try this forum instead, where more details may help you to finally fix this problem.

Here are your latest support replies to me...

Amin said: I’m travelling at the moment so I can’t make a new instruction video, but the music is still available under the music tab.

My response: Not in my account, it isn't!

Amin said: My apologies for the delay in replying, but I misunderstood your query. The original Storyblocks content that was available has been removed because we were unable to negotiate continued usage with them. We have replaced the elements with alternative images, videos and music.

My response: That is NOT the problem with my IVW account.

Let me show you what I'm seeing...

For creating a new video (or modifying an existing one), when I click on the "Add Image" tab:
I see "Source:", and clicking on the arrow beside it, I see a dropdown menu with this list:
Pixabay
Pexels
UnSplash
Local
I select one, click the "Find Images" button, and get a long list of pictures to choose from. Good, so far.

When I click on the "Add Video" tab:
I see "Source:", and clicking on the arrow beside it, I see a dropdown menu with this list:
Pexels
Pixabay
Local
I select one, click the "Find Videos" button, and get a long list of video clips to choose from. Also Good.

When I click on the "Choose Video Music" tab:
I see nothing! NO DROPDOWN MENU AT ALL.
No way to select music for the video. Zip. Zilch. Nada.

When I click on the "Sound FX" sub-tab:
Again, I see nothing! NO DROPDOWN.
No way to select special effects for the video. Zip. Zilch. Nada. Again.

Amin, I hope that description is clear enough, so that you can finally understand the SERIOUS ERROR in my IVW account - and get it fixed.
Marian

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Re: Amin - continuing our discussion
« Reply #1 on: May 22, 2019, 10:29:35 PM »
Hi Marian,
you need to enter a search term in the music box, eg pop or funky, etc. There is no drop down source of plr music but there are music clips available, but you need to search on the TYPE of music. Hope this helps.
Meg

Re: Amin - continuing our discussion
« Reply #2 on: May 23, 2019, 08:26:45 PM »
Wow! That's a major change... and NO NOTICE to us, the users?  Poor.

Seriously, I would never have guessed on my own, that to use these two features now, I have to GUESS at what is available.  Poor.

And the accompanying instructional video is... out of date, of course.  Poor.

Thank you Meg, for finally giving me an answer I can use. In the meantime, I wasted about a month.   :(

Marian