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Issues Rendering Video & Other Troubles Today...

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Issues Rendering Video & Other Troubles Today...
« on: July 31, 2018, 02:16:03 PM »
Jon,

I recorded this video to show you I'm unable to render this video. Plus I'm having issues with intermittently being able to upload images and video clips and update text.

https://www.useloom.com/share/0aaf50b43935424fb2cf49627e2b78ba

Please advise what may be the problem with IVW as what should have taken about an hour to create has now taken over 3 1/2 hours. Very frustrated.

Thanks.
~Susan

Re: Issues Rendering Video & Other Troubles Today...
« Reply #1 on: July 31, 2018, 04:01:18 PM »
Hello Susan,

I've asked our coder to look into this, but can you send me your login details by opening a support ticket at our helpdesk.

http://support.prosperative.com/

Re: Issues Rendering Video & Other Troubles Today...
« Reply #2 on: July 31, 2018, 04:12:51 PM »
Hello Susan,

I've asked our coder to look into this, but can you send me your login details by opening a support ticket at our helpdesk.

http://support.prosperative.com/


Amin, just submitted a ticket with details. Please advise ASAP. Thanks. ~Susan

Re: Issues Rendering Video & Other Troubles Today...
« Reply #3 on: August 01, 2018, 01:29:25 PM »
Amin,

Is there any word from the coder on what is wrong with IVW and not being able to update and render my video?

Haven't heard a word from anyone...crickets!

Would appreciate you getting this escalated as I've been waiting on this since yesterday.

Thanks.
~Susan

Re: Issues Rendering Video & Other Troubles Today...
« Reply #4 on: August 06, 2018, 06:28:00 AM »
Hi Susan,

Apologies that you're still waiting.

As soon as I can give you an update I will do so via the ticket system.

Re: Issues Rendering Video & Other Troubles Today...
« Reply #5 on: October 12, 2018, 03:33:36 AM »
Hi I am having the rendering problem in order a video last 4 days. Help?

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Re: Issues Rendering Video & Other Troubles Today...
« Reply #6 on: October 12, 2018, 06:42:27 AM »
http://support.prosperative.com/ you will need  to submit a ticket to helpdesk.