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InstantVideoWizard is down

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InstantVideoWizard is down
« on: April 26, 2020, 12:50:14 AM »
Hi,
Are others experiencing what I am - that IVW is down?
And how long it might be down?
Thank you.

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Re: InstantVideoWizard is down
« Reply #1 on: April 26, 2020, 08:41:02 AM »
Quote
Hi,
Are others experiencing what I am - that IVW is down?
And how long it might be down?
Thank you.

Hi Murrey,
I was able to log into Instant videowizard just there now. Have you tried it again?
If you find a problem, you will need to contact help desk at https://prosperative.com/helpdesk/

Re: InstantVideoWizard is down
« Reply #2 on: April 26, 2020, 12:29:34 PM »
Thanks, I can login, okay.
But images I place on a slide won't stay there, and text pasted to the slide won't paste in --- the wheel just spins and spins.

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Re: InstantVideoWizard is down
« Reply #3 on: April 26, 2020, 04:33:15 PM »
Quote
Thanks, I can login, okay.
But images I place on a slide won't stay there, and text pasted to the slide won't paste in --- the wheel just spins and spins.
Then you need to contact helpdesk https://prosperative.com/helpdesk/ and describe the problem exactly. I may have a go later on to see if the same happens to me.

Re: InstantVideoWizard is down
« Reply #4 on: April 26, 2020, 04:35:55 PM »
Thank you very much.

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Re: InstantVideoWizard is down
« Reply #5 on: April 26, 2020, 09:47:36 PM »
I have tried IVW myself and cannot get the slides to render. I will submit a ticket to help desk.

Re: InstantVideoWizard is down
« Reply #6 on: April 26, 2020, 10:55:49 PM »
Yes, I cannot render or edit slides, either, nor keep images I've pasted into the slide.

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Re: InstantVideoWizard is down
« Reply #7 on: April 27, 2020, 07:12:35 AM »
I have submitted a ticket to helpdesk

Re: InstantVideoWizard is down
« Reply #8 on: April 28, 2020, 03:46:45 AM »
Is it working for you yet?
Mine is not working.

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Re: InstantVideoWizard is down
« Reply #9 on: April 28, 2020, 11:54:45 AM »
Quote
Is it working for you yet?
Mine is not working.
No, I tried it there now with a small test video and it is not doing anything at present. I understand helpdesk is working on it.

Re: InstantVideoWizard is down
« Reply #10 on: April 28, 2020, 02:08:55 PM »
Okay, thanks so much, Meg.

Re: InstantVideoWizard is down
« Reply #11 on: April 30, 2020, 12:10:28 AM »
Anyone hear news about IVW progress?

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Re: InstantVideoWizard is down
« Reply #12 on: April 30, 2020, 02:16:44 PM »
I have sent a reminder to help desk

Re: InstantVideoWizard is down
« Reply #13 on: May 01, 2020, 01:30:00 AM »
Thank you very much, Meg.

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Re: InstantVideoWizard is down
« Reply #14 on: May 07, 2020, 11:49:42 AM »
Helpdesk let me know that Instant Video Wizard is now working again. I created a small test video a few minutes ago and it rendered and played fine.