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Cloned Video & Modifying But Won't Complete Rendering

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Cloned Video & Modifying But Won't Complete Rendering
« on: March 26, 2018, 01:28:43 PM »
I cloned a facebook header video and am trying to update text and images for another client but I can't get past 90% updating on Slide 1.

See video here: https://www.screencast.com/t/rqNWGuj8VWIT


Re: Cloned Video & Modifying But Won't Complete Rendering
« Reply #1 on: March 26, 2018, 02:05:05 PM »
so I decided to try and create a new facebook video header for my client and this is what I got:

https://www.screencast.com/t/UvHr9FiWJE9

There is definitely something wrong with IVW today.

Offline Jonathan Leger

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Re: Cloned Video & Modifying But Won't Complete Rendering
« Reply #2 on: March 26, 2018, 05:33:00 PM »
Ok. I believe I've fixed the bug that caused this for you. Let me know if it still doesn't work.

Re: Cloned Video & Modifying But Won't Complete Rendering
« Reply #3 on: March 27, 2018, 10:08:56 AM »
Jon,

I can now upload images and change text in the cloned video. However, when I try to create a new video I am still getting the "unexpected error message...": https://www.screencast.com/t/zyZEuIiAf0M


Offline Jonathan Leger

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Re: Cloned Video & Modifying But Won't Complete Rendering
« Reply #4 on: March 27, 2018, 11:47:55 AM »
Can you give me the exact settings you're using -- everything from the script to the theme to the color scheme etc? I haven't been able to replicate this issue. I can create videos just fine with the Wizard.

Re: Cloned Video & Modifying But Won't Complete Rendering
« Reply #5 on: March 27, 2018, 01:35:14 PM »

Offline Jonathan Leger

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Re: Cloned Video & Modifying But Won't Complete Rendering
« Reply #6 on: March 28, 2018, 04:34:40 AM »
Thanks Susan. That helped me figure it out. It was an issue specific to the Facebook header video size. It should be working now. My apologies for the issue.

Re: Cloned Video & Modifying But Won't Complete Rendering
« Reply #7 on: March 28, 2018, 12:30:54 PM »

Re: Cloned Video & Modifying But Won't Complete Rendering
« Reply #8 on: April 12, 2018, 10:41:33 AM »
Ahhh, thanks Stevie Boy!