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After Effects Killed My Account

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After Effects Killed My Account
« on: May 01, 2018, 11:27:10 AM »
Jon,

I've been using IVW and loving the results... until today.  I encountered an After Effects bug, that not only froze my video creation but has frozen my account too!

I had created a video with only 2 slides.  I was editing the first slide, was in After Effects, trying to generate "Kinetic Text 2" to replace that slide.

Kinetic Text 2 says that 30 seconds is the expected time to "render".  And it was exactly 30 seconds. However...

After 30 seconds, it switched to "Finishing..." and starting counting the seconds upward: 1...2...3...

When it reached into the HUNDREDS of seconds, I realized it was never going to finish and something had gone wrong.  So I went to "Projects", then re-opened the video I was working on.  It looked like everything was "clean" and I could continue.

However, when I went to After Effects and clicked on a Kinetic Text "+" to enter text, I got an error message that said I had an After Effect that was still rendering, and could not work on my video until that rendering has finished.

So I logged out.  Logged back in - and my account is STILL frozen - waiting for this "infinite rendering" to finish!

Could you please:

a) Unfreeze my account
b) Stop the infinite rendering error
c) Correct this error so it doesn't crash anyone else's account, in future

Thanks,
Marian

Offline Meg

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Re: After Effects Killed My Account
« Reply #1 on: May 01, 2018, 01:09:39 PM »
It is probably a bug on the server. It has happened to me before. Once cleared, everything will work again.

Offline Jonathan Leger

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Re: After Effects Killed My Account
« Reply #2 on: May 01, 2018, 01:33:54 PM »
Once in a blue moon the After Effects server has a glitch that causes the videos to stop rendering. I'll get it fixed shortly.

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Offline Jonathan Leger

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Re: After Effects Killed My Account
« Reply #3 on: May 01, 2018, 02:26:24 PM »
Should be fixed now.

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Re: After Effects Killed My Account
« Reply #4 on: May 01, 2018, 04:09:38 PM »
Thanks for the rapid action, Jon.   :)

I tried the same procedure again - and it worked - so it appears to be the rare glitch you referred to.  I just glad to know it won't affect any of the other members.

One question...

Meg said: "Once cleared, everything will work again."

So the question is, if it were to happen again, how do I "clear" my account (and stop the "infinite" rendering), without having to post here?

Offline Jonathan Leger

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Re: After Effects Killed My Account
« Reply #5 on: May 01, 2018, 04:17:22 PM »
Currently there's no way to do that because that glitch is an issue with the Windows server an not with the software. Unfortunately After Effects won't run in server mode on a Linux server so we need to run it on a Windows server. Windows isn't as stable as Linux so every once in a blue moon that glitch rears its ugly head and I have to reset it.

So the best thing to do when it happens is post here and I'll take care of it asap.

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Re: After Effects Killed My Account
« Reply #6 on: May 15, 2018, 06:09:14 PM »
Yet another fatal bug. Frustrating!

I created a new video (the one at the top of my Project List). I click to Edit the first slide (the title). I have to change the audio, to make it a bit different than how it is displayed. I finish the editing.

I click the microphone icon. I follow the clickstream to Generate Audio.

IVW displays "0 of 1" as the progress... and freezes.  The entire account, dead, can't click on anything else, gears turning forever.

I close the window (because it's all I can do!). I return to the website and login. I click on the video to return to working on it. I edit the same slide, and play the slide.

The audio change I made, has been rendered, BUT... there is no "delay" at the end of the audio (even though I checked the box for it).

I try to edit a different slide. Try to Generate Audio for that slide. Freezes again, account dead again. Have to go through the same Close/Login/Return process. Again, the audio change has been rendered, but the requested delay has been ignored.

So using that clue, I tried something different. Change audio, try to Generate Audio - but this time, do NOT check the box to get the short delay at the end (before the next slide starts talking).

It works! No freeze.

Try it again, with the box checked - Frozen, Dead again.

So... it appears that IVW can no longer render an audio-delay request. If you check that box - you're DEAD.

This is strange, because I like having that delay in ALL my slides - so I used it repeatedly in all the videos I've been creating, up until a few days ago.

So it appears this is a new, fatal bug - yet I have seen no notice of an update to the IVW version...??

Hope this helps you fix this,
Marian

Re: After Effects Killed My Account
« Reply #7 on: May 15, 2018, 07:15:02 PM »
Wow... this just gets worse and worse.

Every time I make changes to the audio in a slide, all the previous slides have NO audio! They refuse to play (because they now have 0 seconds of audio), even though they played perfectly well before.

So I have to cycle through all the previous slides, re-generate the audio (because the TEXT for the audio is still intact), then re-render the slide... to get things back to the way they were.

And this happens, every time I change the audio on any slide.

Marian

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Re: After Effects Killed My Account
« Reply #8 on: May 19, 2018, 07:18:21 PM »
Make sure you're clicking the Save button after generating audio and before exiting the Wizard. The audio isn't automatically saved.